Returns and complaints

The Client shall have the right to withdraw from the agreement without stating the underlying cause within 45 days from the sale date or within 45 days from the reception of the ordered product.

Any return of products shall be considered proper only if the Client submits an appropriate written statement before the expiration of said period (this could be done, for example, by printing out the agreement termination form available on the website of the online shop or by filling out the “return” form made available for every order – the said form is available after the Client has entered the number of the order in the relevant place of the website) and sending the goods back to the following address:

WU-KA-DOR Michal Kasprzyk

Odrzywolskiego 8

30-376 Kraków

The amount paid for the product will be returned to the Client, and if the Client returns all products included in the order - also the costs of sending the goods from the shop to the Client in margins of costs of goods delivery to addresses within the territory of Poland.

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